FAQ

Last Updated: 1/12/2024

Q. How do I purchase my order on the site?

To place an order:

1. Add Items to Cart: Click the “Add to Cart” button for the products you want to buy.
2. Proceed to Checkout: Click “Continue Shopping” if you wish to add more items, or click “Checkout” to start the payment process.
3. Log In: You’ll be prompted to log in to your account. Enter your Username and Password. If you don’t have an account, you’ll need to register first.
4. Confirm Shipping Address: Review and confirm your shipping address on the “Shipping Address” page, then click “Next.”
5. Select Shipping Method: Choose your preferred shipping method and click “Next.”
6. Choose Payment Method: Select your payment method and click “Next.”
7. Reconfirm Details: Verify your billing details and agree to the terms and conditions.
8. Complete Purchase: Click “Confirm Order” to finalize your purchase.

Q. What payment methods are available?

We accept a variety of payment methods:

1. Cheque / Bank Transfer:
   • Bank: RHB Bank
   • Account Name: Yew Garden Sdn Bhd 
   • Bank Account: 2-12086-00062750
   • After making a payment, please send the following details either to our email address: yewgarden.ygsb@gmail.com  or whatsapp to +6012-902 1869.
     • Payment Date/Time:
     • Total Amount Paid:
     • Your Order Number:
   • Note: Your order will not be processed until we receive the payment confirmation.
2. DuitNow / QRpay:
   • QR code will be available and shown during check-out process.
3. Credit Card:
   • [Currently Unavailable]

1. Log in to your account.
2. Go to “Account Maintenance.”
3. Update your account information and shipping address as needed.

Q. What should I do if I forgot my password?

1. Click “Forgot Password?” on the login page.
2. Enter the email address used for registration and click “Submit.”
3. A verification token will be sent to you. Use this token to set a new password.

Q. Can I cancel an existing order?

Orders can be canceled only if they are still in pending status. To request a cancellation:

1. Send an email with the subject “Request to Cancel Order” to [Customer Service Email].
2. Orders that are already in transit or have been shipped cannot be canceled.

Q. What currency are transactions conducted in?

All transactions are processed in Ringgit Malaysia (RM).

Q. How long does delivery usually take?

Delivery typically takes between 7 to 14 working days. (currently by third-party logistics delivery)

Q. Do you offer international shipping?

No. Currently, we only ship within Klang Valley. We are looking into expanding our shipping options in the future.

Q. How can I care for my plants after purchase?

Each plant has specific care requirements. For detailed care instructions, contact our customer support for personalized advice.

Q. I have additional questions!

If your question is not answered here, please email us at yewgarden.ygsb@gmail.com and we’ll be happy to assist you.