Privacy Policy
Last Updated and Effective Date: 20/8/2024
1. Introduction
Welcome to our Yew Garden website. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.yewgarden.com (the “Site”). By using our Site, you agree to the terms of this Privacy Policy.
2. Information We Collect
Personal Information: We collect personal information that you provide to us directly, such as:
- Contact Information: Name, email address, phone number, and mailing address when you sign up for newsletters, contact us, or make a purchase.
- Payment Information: Credit card details or other payment information when you make a purchase.
- Order Details: Information related to your orders, including products purchased and delivery instructions.
Non-Personal Information: We also collect non-personal information about your visit, including:
- Technical Data: IP address, browser type, operating system, and device information.
- Usage Data: Pages visited, time spent on the Site, and navigation paths.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Transactions: Handling orders, processing payments, and delivering products.
- To Improve Our Services: Enhancing the functionality and content of the Site based on your interactions.
- To Communicate with You: Sending order confirmations, updates, newsletters, and promotional materials.
- To Respond to Inquiries: Providing customer support and addressing your questions or concerns.
- To Analyze Usage: Understanding how users interact with the Site to improve user experience.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors who assist us in operating the Site, processing payments, and fulfilling orders. These parties are required to protect your information and use it only for the purposes for which we have engaged them.
- For Legal Compliance: We may disclose your information if required to do so by law or in response to legal processes or requests from public authorities.
- In Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us remember your preferences and understand how you use the Site. You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of the Site.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access and Correction: You can request access to or correction of your personal information.
- Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send.
- Deletion: You may request that we delete your personal information under certain conditions.
To exercise these rights, please contact us at yewgarden.ygsb@gmail.com.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our Site is not intended for children under the age of 15. We do not knowingly collect personal information from children under this age. If you believe we have collected information from a child under 15, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. Your continued use of the Site after changes are made constitutes your acceptance of the new terms.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Address: Lot 2214, Tapak Semaian, Batu 15 Paya Jaras, 47000 Sungai Buloh, Selangor
Email: yewgarden.ygsb@gmail.com
Phone: +6012-9021869