Return and Refund Policy
Last Updated and Effective Date: 20/08/2024
1. Overview
Thank you for shopping with Yew Garden. We take pride in providing high-quality plants and horticultural products. Due to the unique nature of our products, this Return and Refund Policy outlines our procedures and guidelines for returns, exchanges, and refunds.
2. Eligibility for Returns
Items Eligible for Return:- Plants or horticultural products that are defective or damaged upon arrival.
- Incorrect items shipped compared to the order placed.
Items Not Eligible for Return:
- Plants or products that have been planted or otherwise altered.
- Perishable items that have been used or are beyond their optimal planting period.
- Products purchased on clearance or marked as final sale.
- Products that have not been reported as damaged or defective within 2 days of receipt or upon arrival.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at yewgarden.ygsb@gmail.com or call us at +6012-9021869 within 2 days of receiving your order to report any issues with your product.
- Provide Details: Include your order / invoice number, a description of the issue, and photos of the damaged or incorrect item.
- Return Authorization: If your return request is approved, we will provide you with a return detailed instructions.
- Pack and Ship: In the event that the item is required to be shipped back to us. Carefully pack the item in its original packaging. Ship it to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to our error.
4. Refund Process
Refunds are processed once we receive and inspect the returned item. The process includes:
- Inspection: We will inspect the returned item to confirm that it meets our return criteria.
- Refund: Approved refunds will be issued to the original payment method used for the purchase
- Processing Time: Refunds are typically processed within 7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
5. Exchanges
Exchange can only be made on the day or the following day of the receipt at the physical store itself.
6. Damaged or Defective Items
If you receive a damaged or defective plant or horticultural product:
- Contact Us Immediately: Report the issue to us at yewgarden.ygsb@gmail.com or call us at +6012-9021869 within 2 days of receipt.
- Replacement or Refund: We will provide instructions for returning the item and will either send a replacement or issue a full refund, including shipping costs if the damage or defect was our fault.
7. Non-Returnable Items
The following items cannot be returned:
- Plants or seeds that have been planted or otherwise altered.
- Perishable goods that have been used or are past their prime.
- Items marked as non-returnable or on clearance.
8. Seasonal and Perishable Considerations
- Seasonal Plants: Some plants may have a limited return period based on their seasonal availability. Check the product details for specific return windows and availability.
- Perishable Items: Returns for perishable items such as seeds or live plants must be made promptly. Contact us immediately if you have any issues.
9. Contact Us
For further questions about our Return and Refund Policy, please reach out to us at:
Address: Lot 2214, Tapak Semaian, Batu 15 Paya Jaras, 47000 Sungai Buloh, Selangor
Email: yewgarden.ygsb@gmail.com
Phone: +6012-9021869
10. Changes to This Policy
We may update this Return and Refund Policy periodically. Changes will be posted on this page with the updated effective date. Please review this policy regularly for any updates.